Powering your event

Posted on Thu 23rd May 2019 at 3:28pm

Nicola Macdonald caught up with Showlite’s Electrical Operations Manager, Ross Isolda to touch on the finer points of electrics


What is it about Showlite's approach that makes it different?

Exhibition electrics can be daunting for many exhibitors. Our long experience in dealing with the multitude of individual enquiries has taught us that a call centre approach just does not work. We believe in a personalised approach, with experienced qualified staff to guide the exhibitor through the process and our customers always appreciate the time we give them. Indeed, a little bit of guidance goes a long way.

How do you get electrics right for every client?

Events small or large have similar challenges and information is key. We gather information from venues, exhibitors, contractors and exhibition organisers. It's a constantly changing situation, right up to the show opening. This allows us to advise our clients properly and by taking the time to listen to their requirements, allows us to give the correct information to our installation teams and the venue. It’s about delivering a safe, comfortable and stress free build up.

How can you help us save money on electrics?

We all know electrical costs can spiral out of control. Our contract managers can help exhibitors save money. On a basic level this could be as simple as an exhibitor who is unaware they already have an electrical package supplied ordering further electrics when in reality they don’t need them. This happens quite often and our honesty is appreciated.

What is the goal of a successful electrics installation?

It’s our goal to ensure organiser and exhibitors have the smoothest, stress free experience with us, and get maximum return from their event participation. Key to this is understanding their power requirements for their installation. It’s all too easy to order the cheapest socket or main on the price list without actually understanding what is needed.

What's the most common electrics problem you have to deal with?

Too many times we have seen an underpowered socket being abused by overloading. This causes many on-site issues, not just safety, that eat up valuable time and labour resources. The rules and regulations are there to protect our clients. A simple call to the client to identify their needs ensures that they and potentially others on their block of stands will enjoy a safe and correct installation without any loss of power through the show.

Why is it so complicated to just get our lights and power outlets working?

“It’s just spots and sockets” is a throwaway term I hear to describe electrics in the industry. This is far from the case. Different types of lighting and how best to light the stand, power distribution and the most cost effective method to achieve it, pre-fabbing gear prior to on-site installation, dealing with contractors from overseas with different electrical practice, on - site testing and inspection, training supervisory staff to 18th edition, health and safety training and applying grading status to each individual installer. A lot of time is invested in our staff and pre site operations - indeed, it’s a million miles away from “just spots and sockets”!

How do you know you're doing it right?

“You’ve heard all this before right?” Well, a simple way to measure the success of our approach is to visit one of our installations in the thick of a build-up. The lack of queues at our service desk will tell you all you need to know. Indeed, just this simple fact, gives our customers the trust and confidence to keep coming back to us time and time again.

Find out more about how Showlite can help power your event at www.showlite.co.uk


Our Services

“The onsite team is always happy to co-operate with the inevitable last minute changes.”
Natasha Messer, Events Operations Manager, Prospects Events
“Showlite deliver exceptionally high levels of personal service. I know that I can rely on them to deliver throughout all aspects of the pre-planning, build and onsite work”
Mark Mayo, Director, Motorcycle Expo
“I have no hesitation in recommending Showlite as a professional and reliable supplier of contractor services. They are totally trustworthy and in touch with the latest regulations and requirements”
Mirabelle Chatterjee, Head of Operations, Nineteen Events
“We had the pleasure of having Showlite as part of our event team. The staff took the time, care and attention required to make sure that our exhibitors and us as organisers felt valued and looked after”
Diane Sheppard, Event Operations Manager, Quartz Business Media
“Over 1,200 exhibitors, almost 4 miles of aisle carpet plus enough shell scheme to cover two football pitches and it was the easiest get in we have ever had. Quite exceptional”
Andrew Reed, Managing Director, William Reed Business Media
“Showlite worked diligently with great speed to complete the build in the allocated time. We look forward to working with them at our next show”
Karen Harris, Operations Manager, Idex Media
“Showlite have worked hand in hand with us, investing in design, stock and materials developing an innovative product for our customers”
Bill Hammond, Managing Director, 3rd Street Group
“It has been a pleasure to work with Showlite who provided a seamless delivery both presite and onsite.”
Paul Clarke, Organiser, Installer Live
“My sincerest thanks go out to all Showlite staff who played an invaluable part in what seemed the impossible task. It goes without saying that I would not hesitate in recommending their services to others.”
Phil Valentine, Managing Director, ETES, Southern Manufacturing & Electronics
“I can honestly say one of the smoothest builds I have ever experienced on an event in over 17 years”
Nicola Greenaway, Managing Director, Nineteen Events
“We have a longstanding relationship with Showlite. They demonstrate a real professionalism and dedication and I look forward to working with the team again!”
Hannah Webb, Head of Operations, Hemming Group
“A massive thank you for helping us make this year’s Hearth & Home Exhibition a success. ”
Claire Cox, Hearth & Home, Fireplace Marketing Company
“Thanks to everyone at Showlite for a job very well done at The Mayfair Antiques & Fine Art Fair! The event went beyond expectation and there were hardly any glitches at all.”
Ingrid Nilson, Director, The Antiques Dealers Fair Limited
“I really appreciated the positive attitude of your team and the willingness to support unexpected problem situations onsite. It has been a great pleasure working with you both!”
Joy-Fleur Brettschneider, Marketing & Operations Director, Solar Media Limited
“Thank you so much for all your support on PATS this year. Showlite were absolutely brilliant. ”
Jo Scotting, Head of Operations, Impact Exhibitions
“We always know we’re in a safe pair of hands with Showlite. They deliver professional results with attention to detail and focus on service.”
Jo Foreman, Operations Manager, Brintex
“I would recommend Showlite completely from the level of personal service, quality of work and positive work attitude to keep on going until the job is done.”
Emma Barratt, Managing Director, Broadway Events
“Thank you for all your help and support for the NFE show. We had a lot of last minute changes, and Showlite were very accommodating and professional.”
Angela Long, Sales and Marketing Executive, Wesley Media
“Many thanks to Showlite. Everything went really smoothly and the show looked absolutely fantastic.”
Mandie Lavin, CEO, NAFD
“Phex has never looked as good and the build-up and breakdown went really smoothly. Thanks to everyone. I look forward to be working with you again in the future.”
Julie Pollet, Operations Manager, Brintex
“Showlite are the ultimate in prior planning and preparation. We never have any problem and if we do have an issue we resolve it there and then. We love working with Showlite.”
Andrew Reed, MD, William Reed Events & Exhibitions
“Big thank you to Showlite … once again it was a pleasure working with you all again and look forward to 2018!”
Sam Hunt, NMBS Events Manager
“Many thanks for the brilliant job you did on this year’s UKIVA which was a great success. The team pulled out all the stops to make sure everything was ready in time and ran smoothly throughout the day.”
Christine Valdes, Event Organiser, UKIVA, PPMA Group
“We would like to thank you and the team for an excellent build and all your help in the move to Mall Galleries after 25 years. ”
Gay Hutson, Founder and organiser, 20/21 British Art Fair
“The event looked great and the help and advice from Showlite throughout was invaluable. ”
Toby Merigan, Founder, European Sport Fishing Show
“Thank you for being a magnificent partner to Highways UK. Love the Showlite can do attitude and the smiles and personality that come with it.”
Andrew Dowding, Managing Director, Essential Infrastructure Events
“We have had excellent feedback from exhibitors and visitors and this is testament to the excellent partnership we have with Showlite.”
Justine Devereux, Operations & Project Manager, Xmark Media Ltd
“It was great to have Jenni onsite as it really makes a difference having her help to co-ordinate all aspects of the project.”
Joel Swarc, Associate Director, Promotor Events Ltd
“I would like to highlight the outstanding performance of Ross Isolda during the build up of the recent Foodex show at the NEC. I would like to thank him - and the boys on the tools also, for making the whole process as smooth as it was considering the challenge. ”
Phil Birch, Team leader, NEC mains services, NEC

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